We have network pharmacies outside of our service area where you can get your prescriptions filled as a member of our Plan. Generally, we cover drugs filled at an out-of-network pharmacy only when you are not able to use a network pharmacy. If you take a prescription drug on a regular basis and you are going on a trip, be sure to check your supply of the drug before you leave. When possible, take along all the medication you will need. You may be able to order your prescription drugs ahead of time through our mail-order pharmacy service.
Here are the circumstances when we would cover prescriptions filled at an out-of-network pharmacy:
In these situations, please contact Customer Service first to see if there is a network pharmacy nearby. (Customer Service: 888.486.3326; TTY 711)
If there are no network pharmacies available, we will cover up to a 30-day supply of a prescription that is filled at an out-of-network pharmacy. In this situation, you will pay the full cost (rather than only paying your copayment or coinsurance) when you fill your prescription. You may be responsible for paying the difference between what we would pay for a prescription filled at an in-network pharmacy and what the out-of-network pharmacy charged for your prescription. You can request reimbursement for our share of the cost by submitting a claim form.
How do you ask for reimbursement from the plan?
If you must use an out-of-network pharmacy, you will generally have to pay the full cost (rather than your normal share of the cost) when you fill your prescription. You can ask us to reimburse you for our share of the cost. Chapter 5, Section 2.1 of your Evidence of Coverage explains how to ask the plan to pay you back.
How and where to send us your request for payment:
Send your request for payment, along with your bill and documentation of any payment you have made. Make copies of your bill and receipts for your records.
PO Box 52066
Phoenix, AZ 85072-2066
We will consider your request for payment:
When we receive your request for payment, we will let you know if we need any additional information from you. Otherwise, we will consider your request and make a coverage determination.
Please call CVS/caremarkTM Customer Service to obtain a claim form. CVS/caremark Customer Service can be reached at 888.486.3326, 24 hours a day, 7 days a week. (TTY:711) Download a pharmacy reimbursement form.
Updated September 30, 2018