There is a Quality Improvement Organization for each state. This organization is paid by Medicare to check on and help improve the quality of care for people with Medicare. This is an independent organization. It is not connected with our plan.
You should contact this organization in any of these situations:
You have a complaint about the quality of care you have received.
You think coverage for your hospital stay is ending too soon.
You think coverage for your home health care, skilled nursing facility care, or Comprehensive Outpatient Rehabilitation Facility (CORF) services are ending too soon.
Effective 08/01/2014, the name, address, and phone number of the Quality Improvement Organization has changed to:
BFCC-QIO Program 9090 Junction Drive, Suite 10 Annapolis Junction, MD 20701 Phone: 866.815.5440 TTY: 866.868.2289 Fax (Appeals): 855.236.2423 Fax (All other reviews): 844.420.6671
West Virginia KEPRO
5201 W. Kennedy Blvd., Suite 900 Tampa, FL 33609 Phone: 844.455.8708 Fax: 844.834.7129